Yahoo! Mail, CAPTCHA, and %*(&^!

My wife's been emailing me gift ideas for my daughter, sometimes the email is just a link. So I went to respond to one of these with a link of my own to a review site suggesting the vendor's customer service might not be the best. Maybe responding to an email with a single link and a short comment is spam-like behavior; I clicked send and was greeted with a CAPTCHA, saying this was to prevent spammers from using Yahoo! Mail. W...T...F. I've had my mail account with them for what, 6,7 years? Granted, I don't pay for the account (well, I'm an Oddpost customer, so maybe in some way, I did pay for it). The worst is yet to come. Apparently, I couldn't read the CAPTCHA or fat-fingered the response, and got the message:

Character String Verification Error

You need to pass the verification test to send any more email.

Your message has not been sent and will not be saved.

So I failed to read the screwed up CAPTCHA they posted, and they delete my email. Are they trying to drive me away? If I had a premium account, would they skip this check?

I can't say in words how much I hate CAPTCHA. Ironic, I know, but consider this: even though this blog is CAPTCHA "protected", I still have received a few spams, in exchange for a much lower comment rate than at my old weblog. So what's a usability issue for me, what amounts to data loss, is just a cost of doing business for a spammer. Thanks, Yahoo!

— Gordon Weakliem at permanent link

Killing Files

I can relate to Don Park's entry on killing files. The other day, my wife was typing up Christmas lists. My wife, a casual user, treats electronic documents like paper documents. Someone in the comments mentioned how people are so good at organizing physical objects but get lost trying to use the filesystem. That's so right on the mark.

— Gordon Weakliem at permanent link