Telephone Directories are for Telephone Numbers · 14 March, 05:56 PM

I’ve been using Dex in various forms for years, mainly because they used to be owned by Qwest and were the default phone book for Colorado. Things have really gone downhill lately, first, there was that sudden domain name change, then, lately, they seem to have completely forgotten that the purpose of a telephone directory is to, um, provide telephone numbers. Now, when you get a directory listing, you have to click on each listing to have the phone number revealed to you, and if you click on the listing to look at the map, it’s the same thing, you have to click on the “phone” button to get the telephone number on the display. Dex really seems to want to make it difficult to use their directory to look up a phone number. Talk about forgetting your core business!

— Gordon Weakliem

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